Online Order

Yay!  We are excited you are here and happy to answer your questions about ordering online from drybar.com.

Where is my order?

You can track your shipment via the UPS.com website using the Tracking Number provided in your shipment confirmation email. If you don't receive your shipment confirmation within 2 business days from the time you place your order, please reach out to [email protected].

When will I receive my order?

We do our best to process orders placed by noon Eastern Time, Monday through Friday, on the same day. Orders received after that time or on the weekend will be processed the next business day, except for holiday or high-volume timeframes. Once an order has been processed and shipped, it typically takes 5-7 business days to arrive using UPS Ground shipping, depending on the destination.

Orders using Expedited or Express delivery should arrive the designated number of business days after being shipped. Saturday and Sunday delivery are not available. Note that orders containing aerosols cannot be shipped overnight or via expedited air service.

Orders ship from Dallas, Texas.

Do you offer price adjustments?

If an item has gone on sale on drybar.com or received a price change within 14 days of your purchase date, we will honor the price adjustment. Please email [email protected] with the order details to receive a price adjustment. For purchases made after a sale has ended, no price adjustments will be honored.

Purchases made in-store during online-only sales are not eligible for price adjustment, and vice versa. Our return policy shares more details. 

How do I change or cancel my order?

Due to the speed of our fulfillment processing, we are not able to modify or cancel your order. All orders are eligible for a full refund within 30 days per our Return Policy

Will I be charged sales tax on online orders?

Drybar charges sales and use tax according to federal, state, and local government guidelines. Tax is calculated based on shipping address.

What is the maximum quantity allowed for purchase on drybar.com?

Purchases are limited to quantities of 5 of each tool (including kits and bundles that contain a tools) and quantities of 10 of each styling product or accessory. To inquire about a larger order, please email [email protected].

Contact Us

(800) 646-4479
M-F 7:30 am - 5 pm (MST), closed holidays
[email protected]