Warranty

What if I have a problem with my Drybar tool? Is there a warranty?

We hope you will not need it, but just in case, your Drybar tool is warrantied for two years from the day you purchase it. 

For warranty issues, please contact Drybar Products Customer Service:

For additional information about our warranty

What items have a warranty?

The following Drybar tools are covered under the limited two-year warranty:

  • Baby Buttercup Travel Blow-Dryer
  • Buttercup Blow-Dryer
  • Drybar Reserve Ultralight Anti-Frizz Blow-Dryer
  • The 3-Day Bender Curling Iron
  • The Baby Brush Crush Mini Heated Straightening Brush
  • The Brush Crush Heated Straightening Brush
  • The Double Shot Oval Blow-Dryer Brush
  • The Mixologist Interchangeable Styling Iron
  • The Single Shot Round Blow-Dryer Brush
  • The Tiny Tress Press Detailing Iron
  • The Tress Press Straightening Iron
  • The Wrap Party Curling & Styling Wand

Additional details can be found in our warranty

What is not covered by the warranty?

This warranty does not cover the following:

  • Normal wear and tear
  • Damage due to misuse and abuse such as dropping, incorrect voltage supply, or neglect in safety precaution
  • Tampering, such as repair or attempted repair by an unauthorized party
  • Neglect or lack of proper maintenance
  • Damage to cord
  • Modification, neglect or poor maintenance, misuse, abuse, or involvement in accidents or natural disasters
  • Damage occurring during shipment of the product (such claims must be presented directly to the shipping company)
  • Damage or deterioration to the surface finish, aesthetics, or appearance of the product
  • Tools for which the Customer does not follow the warranty procedures outlined above
  • Tampering & misuse with transformers, voltage converters, plug adapters, or with alternative power supplies internationally (outside US, Mexico, or Canada), except for tools that have been specifically designed for international use

It is the Customer's responsibility to regularly examine the product to determine the need for normal service or replacement. Additional details can be found in our warranty

Can I still submit a warranty claim if I do not have the original receipt?

Proof of purchase/original receipt must be supplied to validate the warranty period.  

Additional details can be found in our warranty

Can I receive Drybar credit for my warranty tool?

Drybar tools cannot be exchanged for Drybar credit.

Additional details can be found in our warranty

Do I have to pay to ship my warrantied tool to Drybar?

Drybar will cover any shipment costs related to warranty if they are being shipped to/from the continental United States.

Additional details can be found in our warranty

 

Contact Us

(800) 646-4479
M-F 7:30 am - 5 pm (MST), closed holidays
[email protected]

Contact Us

(800) 646-4479
M-Th 7 am - 5:30 pm (MST)
F 7:30 am - 2 pm (MST)
closed holidays
[email protected]